This blog post explores how the convergence of conversational AI, APIs, and microservices empowers businesses to build truly customer-centric digital ecosystems. By orchestrating these technologies effectively, companies can create personalized, engaging experiences that anticipate customer needs and deliver proactive value. This approach is not a one-time project but an ongoing journey of digital evolution, requiring continuous adaptation and a commitment to innovation.

How to build an AI interactive voice agent (IVA) with Gemini Multimodal Live & Twilio.

As artificial intelligence (AI) continues to evolve, one area that remains crucial is intent classification. In the midst of the constant excitement about generative models like GPT-4 and their abilities to produce human-like text, one might wonder, do we still need intent classification? The answer is a resounding yes and is rooted in the deterministic nature of intent classification, a trait that generative AI models, no matter how advanced, cannot currently replicate.

Companies across the globe are using data to unlock insights, cut costs, and grow revenue. When collected properly, data can tell a story about how to improve current workflows and manage teams better. Sales teams can unlock exponential potential by harnessing data and using it to drive decision making.